Originally Posted by 1idejim
that sounds very encouraging. adam seems to be smarter than the average bear and you are lucky to have him. hope to try my snapshot this week
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I am lucky to have him for sure. He takes care of all the central control systems, 2-wire troubleshooting and several other computer or technical aspects of the business.
I have some great service techs and I do not have time to baby sit them. The fact they all get along, share information and each have certain skills that make for a great service department TEAM.
Everyone knows when it comes to service techs, the ability to troubleshoot takes a certain individual. Installers are completely different, you have to be able to take a step back when approaching a repair.