Nice addition, Goat. Glad to see people implementing available technology to better respond to customers. With the advent of email apps for phones, I'm seeing more requests for bundled email and text integrated notifications. It's the same exact message, it just bullies/reminds the business owner to get back to a customer asap.
Quick responses go a very long way in sales closing, even if it's just to stop mowing and reply with a quick, but personal, "Thanks for contacting us regarding the landscape install, Mr. Smith. Currently with a customer, but will get back to you this evening."
a guy who knows both the lawn business and web strategy