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Old 06-11-2012, 06:01 PM
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tonygreek tonygreek is offline
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Join Date: Aug 2004
Location: Lancaster, PA
Posts: 3,285
Originally Posted by Gilmore.Landscaping View Post
I don't need to get back to people that fast. If I am within 24hrs I am happy,

I don't want customers who are just looking for the first avalible landscaper I want people who know my work, know the quality and are willing to wait to get the job done right.
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Gilmore, the quick response is more an issue of the customer not thinking they sent a web contact form into a black hole and liking that they were professionally contacted, or acknowledged, with some sense of importance or immediacy. It can set the tone for how you do business and the customer sees this reflected. In the current climate of immediacy (for better or worse, our culture is now centered on it), this goes a long way in letting them know you are an actual, legitimate business who would like to work with them.

This further opens the door to begin that relationship that you want, which is being able to show them your quality and that the work will get done right. Every little bit works in concert with the other.

I know lawn & landscape marketing, branding, and web strategy. I'm not anonymous, I just don't self-promote.
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