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Old 06-13-2012, 06:35 PM
irrig8r irrig8r is offline
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Join Date: Dec 2004
Location: Silicon Valley, CA
Posts: 4,545
Rainbird came through for me once. Not cash but product voucher that I used like a check at my distributor.

It was another back panel in an ESP-M issue as I recall. Not the MV-Err issue, but several live zones when the controller was supposed to be off.

Replacing the back panel fixed it, but they also came through to compensate for my labor. I would emphasize to the rep how much of a loyal customer you've been and how you're sure they'd like you to continue to buy their products in the future.
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