Originally Posted by Mike Leary
How did the valves fail?
A bad o-ring on the solenoid that made it almost impossible to screw in all the way. Too big, I think. That tiny gap was acting like "manual on."
No free product or credit, but I did get a nice polo shirt. Didn't make me very happy though.
Unfortunately for me, I don't have time or the inclination to keep going after the rep for additional compensation. My supply house on the other hand, has tried to make it right by sending work my way, and I have picked up a few extra clients because of their referrals.
So the moral for the story is: Roll with the punches. Deal with it and move on. Build a better relationship with the rep, so if it happens again, I might get paid or at least get free stuff out of it.
Thanks for the input.