I have lots of forms, many of which I don't use any more since they didn't seem to do the trick. We design something (e.g. form) that helps to meet an objective or goal we set. If it works we use it, if it doesn't we discard it. We may also change our goals or approach to something which may then render "forms" useless.
For example I used to have a cazillion job descriptions (okay, only about 8 or 9) on the maintenance side. I've since simplified to about five. My theory changed on why I thought I needed more descriptions. Now I'm in the "let's simplify" mode.
The best way to create forms that are helpful in your business is to set goals and then specific objectives to meet those goals. Brainstorm on solutions. The better the brainstorm (which comes through exposure to new ideas) the better the end result.
Lawn Lad, Inc.