Originally Posted by OakNut
Once they get a taste of "skipping a week", they want to do it more and more.
I do agree with this, don't let it happen more than once.
I am on the fence with this. Good customer, asks you to skip once. I would just do it and move on to next week. If same thing happens next week, then you have a man-to-man and say you can't put up with that stuff when the lawn needs mowing. You get your customers messing with your wallet too much, you are in trouble.
FYI - I have one good customer in a nice home who waters regularly. I could cut that lawn every FIVE days and still take off 1-2 inches of grass per visit. No way I would go every other week on a properly irrigated lawn.