View Single Post
Old 07-18-2012, 12:28 AM
DA Quality Lawn & YS's Avatar
DA Quality Lawn & YS DA Quality Lawn & YS is offline
LawnSite Fanatic
Join Date: Sep 2007
Location: Rochester, MN
Posts: 8,611
Originally Posted by OakNut View Post
Once they get a taste of "skipping a week", they want to do it more and more.
I do agree with this, don't let it happen more than once.

I am on the fence with this. Good customer, asks you to skip once. I would just do it and move on to next week. If same thing happens next week, then you have a man-to-man and say you can't put up with that stuff when the lawn needs mowing. You get your customers messing with your wallet too much, you are in trouble.

FYI - I have one good customer in a nice home who waters regularly. I could cut that lawn every FIVE days and still take off 1-2 inches of grass per visit. No way I would go every other week on a properly irrigated lawn.
7x14 Stealth SE Enclosed with 48" side ramp
2013 Gravely Pro Turn 260 with Kohler 26.5 EFI
08 Toro Z400 48" deck, 21HP Kaw with EZ Vac twin bag
09 Exmark Turf Tracer HP 36"
21" Toro SR4 Super Recycler
Stihl KM90 Kombi w/ straight shaft trimmer & tiller heads
2 Husqvarna 125B Blowers
Turfco XT5 Aerator
Turfco LS-22 Overseeder
EcoLawn 200 Applicator

I can do all things through Him who gives me strength.
Philippians 4:13
Reply With Quote
Page generated in 0.03859 seconds with 8 queries