Originally Posted by spitfire3416
okay this makes sense but what if the lawn is not cut one week, because of drought or road blockage or whatever. Do they get a credit? What about when they quit? Surely, you must have customers that quit. Do they get a credit? If your including work to be done in the fall into your monthly rate, what if they quit in september? I would think the customer would want credit for work that hasn't been done yet.
In our case we do extra work if the lawn doesn't need to be trimmed. This year we started a month early and lost July to the drought. So it evens out, some years will have more mowings than others. I can't say for the customer quitting, but I'm pretty sure there last monthly service would be their last invoice. I think Jim explained why his customers don't leave and go with the competition.