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Old 08-10-2012, 04:55 PM
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JimLewis JimLewis is offline
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Join Date: Dec 1999
Location: Beaverton, OR
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Quote:
Originally Posted by spitfire3416 View Post
okay this makes sense but what if the lawn is not cut one week, because of drought or road blockage or whatever. Do they get a credit?
Drought??? In Oregon? We don't even know what that means here. No drought in Oregon.

As for road blockage, that almost never happens. But sometimes a client is having siding installed or whatever and wants us to stay off the property for a week. We'll do it. But no credit. Because the grass and weeds will be 2x as tall when we come back the next week. No change in the price.

Quote:
Originally Posted by spitfire3416 View Post
What about when they quit? Surely, you must have customers that quit. Do they get a credit?
We have a 30 day cancellation policy. So they can quit any time. We terminate their service at the end of the month when they call. So then there is no credit given and no additional amount owed.


Quote:
Originally Posted by spitfire3416 View Post
If your including work to be done in the fall into your monthly rate, what if they quit in september? I would think the customer would want credit for work that hasn't been done yet.
No credit. We were mowing every week until September. We were fertilizing, controlling weeds, trimming hedges, trimming perennials, raking leaves, edging, blowing, etc. They got their money's worth. Nobody ever asks for a credit when they quit. They usually just call saying they are very sorry to have to cancel but they lost their job, are moving away, getting a divorce, etc. and just cannot have us do it any longer. The issue never comes up.
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Jim Lewis
Lewis Landscape Services - Oregon
"kickin' grass and takin' names"


www.lewislandscape.com - Portland Oregon Landscaping Company

landscape design Portland Oregon
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