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Old 08-20-2012, 02:21 PM
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RigglePLC RigglePLC is offline
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Join Date: Jul 2006
Location: Grand Rapids MI
Posts: 10,468
I don't think he will agree to receive less if some customers cancel. Keeping the customers happy is your responsibility, and its in your control--only you have your books and internal records.

Be sure to send out a good letter to your new customers (hopefully) assuring them that you will take good care of them. Promising top-quality service. Pointing out the advantages of service from your company. Explaining how you use better equipment, and better products. Explaining how your people are well-trained and highly skilled. Offering to solve any complaints by yourself meeting personally with them.
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