Thread: New Customer
View Single Post
  #1  
Old 09-09-2012, 08:53 AM
bel-nor bel-nor is offline
LawnSite Member
 
Join Date: Mar 2010
Location: st louis mo
Posts: 173
New Customer

Hello to all, hope your season is back to normal. I picked up a new customer about a week ago and gave a quote sheet for my service price. Yesterday I serviced the property and the elderly owner comes out and ask for the rear patio to be blow vac for leaf debris as I was indicating at the time to my helper ...no problem. She comes out shortly afterwards and hands me a my pay and ask for a business card, of which I hand her and thank her. I walk to the trailer and check the cash and its minus $10.00 of my fee. The helper ask if I had any business cards and I asked what for and he pointed out the overgrown occupied propertis ($400,000+ homes) that may be potential customers, he would place a card at these properties..

This is the first worker that ever stated this, and it was impressive. I told him thanks and I had already forwarded post cards earlier in the week. I knock at the door politely and ask her if she still had the quote sheet I gave her and she states no. I informed her my price was on that sheet and she was $10.00 short. She became confused and stated I must not be the same guy she talked to about the service. I explaine I was sent last week by her son. She also said she included a $5.00 tip. WoW. I thought about it and told her including her tip I will service the property for the same amount. In theory there are only a few cuts left, however I want to be in the community for potential customers to see the work. Some how in the back of my mine I think cheapness has peeked it's ugly head. This is a yay or nay call and I went with yay....your thought.
__________________
2012 Chevy Silverado HD 3500 Dump Body
2014 Chevy Silverado 4X4 Z71 LTZ ext.cab
Cargo South 7x16 V Nose Tandem axel
Big Tex 60SP 6.5x16 trailer
John Deere ZTRs 925aEFI 60" 920a 60" 910a 54" (2)
John Deere 7H17/WG32A
Honda HRC216HXA 21" (2)
Little Wonder Leaf Loader and Optimax 570V
Echo/Stihl handheld service equipment
Husquvarna 445/395XP
Western Pro Plus 8.5/ SnowEx SP-1075
Toro 826 OE Snow Thrower
American Family Ins
"making the st.louis area beautiful one lawn at a time"
Reply With Quote
 
Page generated in 0.03956 seconds with 7 queries