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Old 09-09-2012, 05:34 PM
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Flow Control Flow Control is offline
LawnSite Bronze Member
 
Join Date: Jan 2006
Location: Ohio/Florida
Posts: 1,273
My issues were the HS tech support creating were more issues due to their lack of seeing the entire picture. For example if you have your service tech go and replace a head and that's all they did, so they didn't bother running the system to confirm it was the actual broken head in issue or to run afterwards to confirm that it was adjusted properly and that there were no other issues. Just has been frustrating at times and since we have been with them for so long I seem to more then most of their level 1 support. They have cost me a few grand in the past couple of years but they have saved me a lot more.
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