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Old 09-13-2012, 11:02 AM
kbrashears's Avatar
kbrashears kbrashears is online now
LawnSite Senior Member
Join Date: Mar 2006
Location: North Central Arkansas
Posts: 724
If I pick up a new account, rule 1 I convey to the customer: don't call or ***** for the first year. Resist the urge. I know what I'm doing and I can't solve years of neglect in six weeks. If there is a major problem, I'll call you.

Works like a charm. Be upfront and honest with them early. Explain that you don't forget anything when it comes to doing applications and timings everything.

I love it now when we get a new, crappy yard in late April or May.....used to hate it.
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