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Old 09-18-2012, 01:05 AM
Greyst1's Avatar
Greyst1 Greyst1 is offline
LawnSite Senior Member
 
Join Date: Feb 2009
Posts: 877
Ok, here is how i see this thread

Customer - says the mfg rep was supposed to call and didnt in an expectation for resolution

Mfg Rep - Says he has done everything he said he was going to do

Situation - Customer has an issue that remains unresolved

Ok, so now that the facts are clear and everyone is reading.....

Mark, please give your customer some more reassurance that his problem will be resolved. Simple.

I'm sure that he is worried since he didn't here from you. Remember 10K for a mower = a lot of lawn cuts so maybe put the kid gloves on.....
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