Ok, here is how i see this thread
Customer - says the mfg rep was supposed to call and didnt in an expectation for resolution
Mfg Rep - Says he has done everything he said he was going to do
Situation - Customer has an issue that remains unresolved
Ok, so now that the facts are clear and everyone is reading.....
Mark, please give your customer some more reassurance that his problem will be resolved. Simple.
I'm sure that he is worried since he didn't here from you. Remember 10K for a mower = a lot of lawn cuts so maybe put the kid gloves on.....
Believe nothing that you hear, half of what you see, know that most people are idiots!
Barry is killing our Constitution