recycledsole / HRR216VYA
That's the model number; I need the serial number, it's on a sticker on the back and looks like this:
I need that number 'cause there are two types of SmartDrive transmissions on that model, and want to get you the right documents.
While you're looking for the serial number, take a quick peek at the cable. Sounds like it might have come out of adjustment, broken, seized, etc. Just a guess.
Caveat: I work for Honda, but the preceding was my opinion alone.