Originally Posted by gmlcinc
When you do this flat rate monthly billing do you even up with the customer at the end of the year based on actual times mowed/plowed etc. or leave it as a annual contract and they get billed the same now matter what?
Leave it as an annual contract and they get billed no matter what. If Your quality is there, most customers won't even think about nit picking you. Just make sure you tell clients up front how many approx visits they will receive each season. I make each client sign contracts that explain exactly what they are getting. This eliminates Grey Area and will prevent most problems.