Originally Posted by txirrigation
This works great when you are a one man show, but when you have multiple crews, managers, and one person answering the phone you need a way to "sync" it all.
That is where we are at right now. Then add the customers that want an appointment or have the clock in the garage.
Our policy now is we set the schedule and not the customer just for the main purpose of routing. We use Hindsite, so all calls coming in go in as pending for the service department to schedule.
With rain day etc. giving the customer a certain date and time window just screws up everything. We are about to put out a "date" that will be the end of pricing based on routing. If the customer calls in after that day a trip charge will be added or drive time IF we cannot schedule them with other customers in their area.
We get the calls in December and whether they forgot or whatever, this often requires sending a tech to drive 25-45 minutes there and back just to do this one customer.
I am not sure how it is going to work yet, but I am tired of losing money and these are even the ones we emailed or called several times.