Originally Posted by Irrigation Contractor
That is where we are at right now. Then add the customers that want an appointment or have the clock in the garage.
Our policy now is we set the schedule and not the customer just for the main purpose of routing. We use Hindsite, so all calls coming in go in as pending for the service department to schedule.
With rain day etc. giving the customer a certain date and time window just screws up everything. We are about to put out a "date" that will be the end of pricing based on routing. If the customer calls in after that day a trip charge will be added or drive time IF we cannot schedule them with other customers in their area.
We get the calls in December and whether they forgot or whatever, this often requires sending a tech to drive 25-45 minutes there and back just to do this one customer.
I am not sure how it is going to work yet, but I am tired of losing money and these are even the ones we emailed or called several times.
I tried this route, but there are too many one man shows willing to do back flips in order to get the job. Now your time slot determines the service call base rate.
Lowest rate= We can schedule you in the next 2 days and show up when you best fit into the route. An email is sent the morning of.
Average Rate= Customer specifies Morning or Afternoon on a specific day
Highest Rate= Customer specifies a time and day -or- Customer wants a Saturday -or- Customer wants a time after before 8:00am or after 5:00pm
You would be surprised how many people become flexible when they can save a few bucks.