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Old 10-22-2012, 02:40 AM
cod8825 cod8825 is offline
LawnSite Senior Member
 
Join Date: Feb 2007
Location: Kansas City, MO
Posts: 498
Dave:

Excellent checklist. I am sorry I might have needed to clarify my question a little bit further. When you get the intial phone call and are explaining or going over things what are some of the things that you might say in that conversation. The customer is mad, upset, angry. What or how do you calm them down and then go about rectifying the situation.

Matt
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