I didn't make this thread to throw anyone under the bus, I just wanted to know others experience and recommendations. I have not given the manufacturer or dealer time to respond yet so I think it's best to not mention them until they do so. I just hope they step up and correct this situation because I am not looking for anything other than that. I am a small business ad buying a piece of equipment like that is expensive and if it continues this way can have huge effects on my business. I know how I stand behind my work, I had a question on a finished patio job we did today, and I was standing with the homeowner in his house on a Sunday. I know what I need to do to make my customers happy, and I assume they will also.
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