Originally Posted by jbailey52
Well there you go. I didn't say it was a JCB because I didn't want to just bash them without giving time to make it right. I guess it's like your wife, you love her, until she's your ex wife right? Still haven't heard from my salesman so I guess I need to contact JCB directly. Today I was speaking with a client who is an attorney and I mentioned my issues. He said he actually has experience with lawsuits involving heavy trucking equipment malfunctions and warranty issues, so I guess we will see what happens.
How much warranty time do you have left on the machine? How many days of work has the machine lost? How much of the repairs have required rework? How many hours are on the machine? Do you work this machine hard? Do you feel its basically a good machine and this one has issues, or do you feel like it lacks proper engineering?
I dont see any of the regulars on this forum bagging on you for buying a JCB. I dont think mentioning the OEM is bagging on them either. Actually it can be a bonus for them. They take care of you after having problems, and you post that story, that can sell more machines than a glowing report would. Everyone has problems, just like every job that all of us as contractors perform is not perfectly done, how we handle those issues, is really what sets companies apart. This is an opportunity for JCB to step up, what they chose to do is up to them. JCB spent a gazilion dollars on this new series of skid steers. They doubled down on the NA market in skid steers. I would be really surprised if they left you hanging with this machine. If it can be agreed that your machine is a problem machine, I think they will make it right. The last thing JCB can chance at this point with these new machines is a bad reputation for 1. having a poorly engineered machine and 2. not standing behind their machines.