Originally Posted by Advanced Wall Structures
I really don't see the need to bag on a manufacturer unless they either showed negligence or carelessness when dealing with a customer. I know people bag on Bobcats constantly but I love our T770 and T750. I had a drive motor go out because of a defect on my machine (T770) and they were there in 2 hours to pick it up, left me a rental, fixed it the next day and I was out nothing (I had a second CTL on site by cahnce for those two hours)
Any time there is a TSB I get a call about it as a heads up and am given a rental.
If a dealer and manufacturer are stand up and honest they will always get our business.
The color and name of the machine doesn't matter to me.
Hope it works out the best for you.
That's really good service. My CAT dealer brought me a loaner when my machine was down. Though the issue couldn't be resolved, I still tell folks that my dealer stepped up. Mentioning a brand good or bad, as long as you are stating facts, helps the whole industry.. in my opinion.