Originally Posted by jbturf
got a new stihl br600 blower this year, its a back up so it just sits in shop most times,
anyway- its been to the shop 3 times in this year for repair, and the stihl dealer charged
me for repair each time! im not sure how stihl warrantee works, but i place blame equally on the dealer as well as stihl-- this is unacceptable
imo- the dealer is the face of the manufacturer
i think in your case the dealer should of stepped to the plate for a valued commercial customer and made things right asap--- thus keeping you a happy customer buying and servicing your small equipment with them
My dealer did step in...offered the parts at cost...being a new dealer and having dealt with him personally at a business level prior to becoming a Stihl dealer I thought was honorable.
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