Originally Posted by Bunton Guy
We made it simple. ALL of our clients are on the same program with the exception that some have more fertilizer applications then others. I fired all of my clients who didn't enjoy watching their properties progress & where to far away from out core service area.
With doing this we were able to put all clients on the same program. Mowing,fertilizer program,shrub trimming,weed control, ornamental pruning etc... all added up and devided by 12 equal payments. Times like this month I might not do anything on our properties because of the heat....but we are still getting the same money now as we do in the winter! Not to mention we weeded out all of our late payers. All of our clients pay within the month the service is being rendered.
No need for a cancellation fee...lock them in for the complete year with the idea that you are going to keep EVERYTHING looking good at all times. Sot there is no "spring cleanup" with a large fee. Remove the leaves as they fall, trim the shrubs when they are in need to trimming, fertilizer when its needed....etc..
This is the only way to do things with maintenance. I was only able to get a few clients to go with this program this year but next year I will be pressing extremely hard to sell existing clients & prospects to sign on full service.
This way, my company has control over everything and there isn't even the slightest chance that they would consider another company. It is very nice to have the steady income month to month (in mn its march-nov, I don't have anyone for full service on a snow contract yet). It makes clean ups easier in the fall, the shrubs stay looking good as we usually trim 2-3 times per yr depending on what a client has and how much they'd like to pay.
I like bunton's idea on telling them that you expect them to water enough. Ill do that as well. Including the spring irrigation start up is another thing, you can set up the system to run how you want so the grass will get enough water and it makes it easier to plan fert/weed control.
My goal by the end of May next year is to have a minimum of 20 full service properties, that would be a solid 2-3 days of maintenance work that covers all my overhead, personal bills, fuel, labor, each week/month. Leaving the remaining days of each week for installs which besides material, equip rental (if needed), addn'l labor, will be all profit which is fun money (ie. motocross racing and savings for new equipment and a house down payment as I'm still living with my parents, I'm 21)
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