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Old 11-21-2012, 11:48 PM
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soloscaperman soloscaperman is offline
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Quote:
Originally Posted by yardguy28 View Post
you really have that big of a head???

it's one thing to be proud of your work but another to think you are the absolute best.

sure I think I do a good job but I realize there are guys out there who do a little bit better job and there are guys out there who do a worse job.

I'm surprised at how many develop more than a business relationship with there clients.

90% of my clients I've either never met or only met once for the estimate. most communication happens either by email or messages left on the phone. we aren't buddys. I come, do my work and leave. at the end of the month they receive an invoice and send payment in the mail. end of relationship.

there is nothing in the business relationship about servicing there property for life. your aren't marring them.

to each there own I guess.
This is not good long term wise. I do agree with you about there are people better and others that are worse. This is mostly labor work which sadly is done by mexicans or meth heads that need a quick buck. I love the guys that say there the best when they weigh in at 300 pounds and sit home and do nothing. For a small to medium size customer base customer relationship is a very important foundation and in the long term you can use it at your advantage but don't use it in the wrong way.If you run a business like Apple then you know the customer doesn't want to hangout and talk or ask questions. The only time a customer like that talks is when the customer has a problem or a question and that's why there is a customer service number.

One of the reasons why large LCO's go out of business is that they don't build a strong relationship with the customer. For some reason in this kind of business most customer want to know you more or you should get to know them more because we see them once a week for a long period of time.
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Last edited by soloscaperman; 11-21-2012 at 11:58 PM.
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