Originally Posted by Hotrock911
Let me preface this review by saying that before I bought a 2010 Outlaw I researched Dixie Chopper, Xmark, Huskie, and several others. I decided on the Outlaw because of a relationship with Helms Tractor in Montgomery, Al. I've spent probably 40,000-50,000 with Dick Helms in the last 5 years and have developed a trusting relationship with him and still do. I've seen many people requesting reviews on the Bad Boy line and felt compelled to write this. I'm 64 years old and nobody rides my equipment but me. The mower has a 54 inch deck, 31HP kawasaki engine and ZT5400 drive train. I'll break this review down by year for the 2.5 years I've owned it:
Within two weeks I started throwing belts and anti scalp wheels started falling off. Also, the height adj. pin kept vibrating out. Having an automotive background, I realized the problem was in the hardware(nuts and bolts). I contacted Bad Boy, explained the problem, and they sent me a new belt and a set of scalp wheels. This problem continued thru the 2010 cutting season. They even recommended that I locktite the hardware, which I did to no avail.
At the beginning of the cutting season, I was still having problems with belts coming off.The manual(actually it's more of a brochure) stated to adjust the spring tension to the thickness of a credit card. After adjusting the spring I started breaking springs(3 of them). Disgusted, I took the mower to Helms. After a week he informed me the mower was ready. When I picked the mower up I checked the spring with a credit card and you could actually get three credit cards in the spring. When I asked him about it he said "oh, you have to adjust the spring by eye". Huh? I continued to have the original bolt and nut problem as in 2010 but managed to keep them from falling off by tightening them every other cutting.
After about four cuttings(late April) while cutting I noticed some vibration and strange noises(a bad sign on this mower). I stopped it and noticed the deck had fallen off the hangers. After looking it over, I noticed the adjusting pin had fallen out and gotten lost, allowing the deck to fall on the ground and vibrated the deck off the hangers. I put a bolt and nut in place of the pin, reattached the the deck and loaded the mower up for Helms. When I got to Helms I showed him the scalp wheels, which had two hours on them since I tightened. They were extemely loose. The tech at Helms said John, your left rear wheel is loose, this is probably where your vibration is coming from.I had a flat in June, 2010, repaired the tire and re-torqued the wheel to 80 ft lb. This was about 35 hours ago.
I really didn't want to turn this into a book but after fighting with Bad Boy for a week they have told me the mower is out of warranty, although all the problems I've had have gone on since the mower was two weeks old. I can't say enough bad things about Bad Boy customer service. After looking at the 2012 Outlaw, I notice they have put a retainer line on the height adj. pin, Plastic inserts on the scalp wheels, and new specs on adjusting the spring tensioner. This tells me I have been used to test their equipment. All I asked them to do was to supply me with the parts to upgrade the mower.By the way, the plate that the front scalp wheels attach to had to be replaced from being run loose.
I sincerely hope Bad Boy has "fixed" these problems but I really have my doubts. I hope this helps someone who is considering this mower. My advice would be "Buyer Beware!")