Spot on Brad. This is the approach I have in my business. My biggest problem is finding people to adhere to the processes. I always have plans for retention issues so it's not a major cash drain per say, but it is a nuisance when I could be spending time doing other things.
I wish that one of these mower companies would put together some sort of program that helped funnel decent landscaper labor towards LSC's (maybe a certification course or something). I don't care if you work for me for three years and try to start on your own - you do so at your own peril, but at least I've got a guy that's passionate about the job for the time being.
The company that does that would go a long way in gaining my business.