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Old 11-28-2012, 10:16 AM
Darryl G Darryl G is offline
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Join Date: May 2001
Posts: 7,991
I've never done the "call when you need me" thing, but I would just tell those customers that you need to put them on your schedule in order to give them a fixed price for mowing, to ensure that their lawns are presentable at all times and to allow you to properly schedule your time.

Here's the thing though....you can't worry about losing them. If they don't want their lawns maintained on a regular basis they aren't customers you want to begin with. If they insist on the "call when you need me" thing and you want to keep them as customers, I recommend you go to hourly "shop to shop" billing, where the clock starts when you leave your shop and ends when you return, or you bill hourly with a 2 hour minimum or something.
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