I am in the service industry. The customer picks the level of service.
When you go to a restaurant you get to order off the menu. You don't always get what the restaurant owner wants to sell you and if you had to order the most expensive steak you would probably like it but resent that you had to pay alot for it and had no choice.
Keep that in mind when you think about demanding anything of your customers because there are lots of restaurants out there. Good Luck.
Check out the SPONSORS, they keep this site going!!!