Repeat Customers - double edged sword
We (as in us contractors) strive to achieve a satisified client. We strive to build a relationship of trust and respect. We strive to display competency, wisdom, and knowledge. We even develop friendships with our customers.
And all the aforementioned goes out the door when it comes to pricing phases II and III.
"You just paid us $44k for 'Phase I' that you're 100% happy with and now you're hastily second guessing my specs and procedures for phase II?" "You can't understand why we need a pricey drain system that is intended to protect$44k you just spent, do you not have comprehensive and collision insurance on your new car?"
Go ahead, get your "other prices". I hope their joint lines are as squiggly as my hand writing.
Sticker shock brings out the devil in people. Especially when they have champaign taste with a wine budget.
"It's You vs. You"
"People Throw Rocks At Things That Shine"
My Equipment Brag List:
-1 CAT hat
-16 pairs of Hanes socks (the Heavy Duty model), many with holes.
-12 pairs of underwear, ranging from Joe Boxers to Jockey, many are in need of replacement. (no more photo requests please)
-hundreds of t-shirts. Some w/ grease stains, some torn & tattered.
-7 pairs of jeans, ranging from Levis to Polo to GAP. 1/2 of them have holes in 'em.
-1 pair of old worn out Nike shoes.
Last edited by DVS Hardscaper; 12-04-2012 at 10:44 AM.