Like the saying goes, squeaky wheel gets the grease. I would call them every day talk to whoever and annoy the crap out of them. Hassle them enough online and to their face and things will get done. Definitely surprised that jcb blew you off like that, I have never been a fan but have a friend whose much larger company was looking to get away from cat and go to jcb I guess I will have to give him a call before he makes a big mistake.
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