Customer claims my company was never on her property
Need some advice on what to do:
I just recieved a check from a customer for $55 dollars when the total invoice was for $750 dollars for the month of October and Novemeber.
Here's the deal. This is a weekly lawn customer with an acre of woods in her front yard and another 3 acres in the back of her yard. She has about a 1/3 acre lawn and 600 feet of driveway.
We mow her lawn, fertilize,do her spring/fall clean ups and snow removal.
Weekly mowing charges are 55 dollars which includes blowing off entire driveway and street into woods as well as mowing, trimming, edging.
We were there every tuesday to mow her lawn . October 2nd, 9th, 16th,23rd and 30th.
On november 2nd we did a final mowing with the bagger, and stated in the contract we will do two fall clean ups(huge oak tree's everywhere that are late falling). The first one blowing out all the beds around the house and bagging the lawn, blowing out the 4ft deep ditch (200 ft long) and her 600 ft driveway and parking area in early november.
This was done on Nov 2nd: $190 as agreed upon before.
The second clean up was requested to be done earlier than normal because she thought we were going to get snow and it was going to be a wet mess. So we scheduled for Nov 15th. (granted there are still leaves on the trees) which is what she wants every year because she says the leaves that fall after are good fertilizer(which i agree with) This last clean up includes blowing out all her beds, all driveway and parking areas, bagging the lawn and cutting it short for winter months. This also includes blowing the ditches out again and blowing back all along the driveway and road about 6 feet into the woods so its nice an clean.
This was completed Nov 15th: $285 as agreed upon before
I billed November 26th for all the clean ups and mowing and the total bill was $750 dollars. I always offer 50% off one fall clean up if a customer wants to use us for snow removal as well. So i took 145 off the entire bill since she committed to this in August when we send the offer out. So total bill after snow removal contract is $605.
So along with the check of $55 dollars, she says
Our lawn was mowed ONCE in September Nothing done in Oct. Your men blew out the ditch, with no final clean up done. Total attached is $55.00
This notice is a dismissal of any future services,
So wtf do i do? I emailed her back telling her the dates we were there(not just my guys, i worked every tuesday and wednesday this fall to get more work done with my guys so i was on site each of these times)
I also said in the email that we have talked each week when i was there and i think you are misunderstanding something because WE WERE THERE EACH WEEK. We had a schedule done in August of when we were going to come and followed that schedule to the 'T'.
She responded with:
I keep exact track of when you come and I know for sure that you are wrong about everything you state in your e-mail including pricing of clean up. You were not here on Nov. 15th, all you have to do is take a look at all the leaves still left, and the ditch, but I don't want you to touch it, just look to see I'm right.
Yes, there are leaves in your ditch, but look about 6 feet along your driveway and along the entire property line. There is a 3ft tall pile of leaves from us doing the final fall clean up. You requested us to come early than Nov 30th to do your leaves because of the weather.
The amount due is $605 (less your 55 dollar check) with snow removal or $750 (less your 55 dollar check) for termination of services.
She responded back.
You are wrong, i am not paying any invoice. We are paid up until now. I will hire another company to take care of the leaves left.
The worst part is, this is my girlfriends neighbor. 4 doors down. I am positive that we did the clean up, i am positive what dates we are there, and i have all email correspondence of the communication between us that okay's all the work.
HELP ME! This isnt a little bit of money, if it was 100 bucks, i would say okay thats fine, have a nice winter. But its over 500 dollars and alot of man hours.
Insured and Licensed