Originally Posted by PaperCutter
I feel your pain re: the free design work. I'm currently working on making a pool and an outdoor kitchen work in an incredibly tight urban lot. Back when I lived in AZ I would have been stuck designing this for free, because that was what the market dictated. I sold a lot of work but it wasn't worth the hours. At least now, I don't put pencil to paper without a signed contract and a check.
But you must be dedicating some amount of time to these customers, people just don't write cheques based on the assumption you're going to give them what they want.