Originally Posted by jonthepain
anyone i've ever let talk me down has turned out to be a pita customer that demands 10x what customers that pay full boat expect.
one in particular posted a somewhat negative review on angie's list after i quit taking her 10+ phone calls per day to ask me the exact same thing over and over, just in a different way, and expecting me to talk to her for 45 minutes. in the review she also mentioned that i came down $50 on her bill once. that is not something that i want going around.
it seems ironic but it's been my experience in 37 years of doing business that the people who want to talk me down are the ones that later make unreasonable demands and neglect to pay their bills.
This is a true statement in many cases.
Bottom line is know your cost and value and stick to it. If someone is value minded, I often tell them to price the job out or call me in the off season.