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Old 12-16-2012, 01:07 PM
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RSK Property Maintenance RSK Property Maintenance is offline
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Join Date: Apr 2011
Location: Manchester,CT
Posts: 1,464
Quote:
Originally Posted by Darryl G View Post
I just do what I think is right for the particular lawn and customer. I used to say that you can't polish a turd too...until MythBusters ruined it for me. http://www.youtube.com/watch?v=yiJ9fy1qSFI

But this is a lot of the reason I charge my cleanups hourly. What is the standard? What is the end point of a fall cleanup? What happens when your standard and the customer's don't match? What happens when you bid it as a lump sum price and you think you're done and the customer doesn't. When billing hourly the solution is simple....fine, I'll go spend more time on it.
i always exceed customer expectations. always, I used to be really anal about my clean ups like I would get every single leaf out of everywhere, every little twig, acorn, nut or berry, almost every grain of sand, i used to clean my lawns to damn near perfection, then i realized I was doing too good of a job for the money i was getting paid, and over a 5 year time frame i have lightened up and go a bit faster but with the newer equipment i have i can still be very detailed and exceed the customers expectations every time.
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