Originally Posted by garciajj612
Thank you guys for all the responses. The homeowner ended up getting the city to bring him a log of the water usage. I had never seen it but he got a few hundred pages dating from a month before we installed it (may), the log was very detailed including everyday, GPH used, hourly meter readings. It was obvious that it was a leak from the irrigation system it started from 2-5GPH to 85GPH I have no idea how this guy that mows his own yard did not see 80 gallons of water when he was out mowing or driving in to his house. He lives in a corner lot but he's got a flat 1/3 of an acre lot with fescue that he mowed like if it was Bermuda. After I looks at the papers I called the city and they advised me to fix it and give the homeowner a statement saying that we fixed the leak and they would adjust the bill but I was ready to tell the homeowner that I would help him pay the difference in one bill since i was not told about the issue.
How long after the install did the leak start? On new installs I usually make it a point to make several checks to look for things like this.