Originally Posted by GMLC
A few years ago I just stopped taking on bi-weekly accounts. Slowly but surely I have replaced all but 3-4 with weekly just by various reasons like customer moving, divorce, bought mower etc. etc. Less paperwork, easier scheduling and routing makes my life easier. After all one weekly account eliminates the need for two bi-weekly.
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Not really....not when you factor in other services. I look at it more in terms of how much the account brings in per year. I billed one of my bi-weekly accounts over $1,000 for a storm/fall cleanup (it's usually around $600).
I'm not saying they can't be a pain and that I wouldn't rather have all weekly accounts, but I'm not about to drop them either (with one exception - the one that cuts it himself at the beginning and end of the season will be gone). But these customers all know that they're not priority customers and that my weekly ones take priority....it's nice to have something that can slip without getting stressed out over it.
All of my bi-weekly accounts ended up falling on the same week this past season due to weather. It was a bit of a trick to get them back in shape and on their proper schedule. I ended up cutting a bunch of them at 16 to 18 days...that wasn't much fun! I do reserve the right to charge an excessive growth surcharge due to conditions not under my control, but it's not something I do often.