And it's not ripping people off as some may think. It's convincing them of doing business on your terms vs theirs. If there is an issue, such as a dry spell or anything, you communicate with your client. Communication is so key to keeping people happy. People want to feel wanted an sending emails, phones calls, letters, etc.... If all you ever send is a bill....
If you're a solo op it's hard to stop and talk and sometimes you can't because there are only so many hours in a day. But if you ignore them enough them may walk. I've picked up customers simply because the previous company never returned phone calls or emails. Not everyone is going to like the way you do business but if you can find enough that do well it's great for both worlds.
Posted via Mobile Device