Originally Posted by guitarman2420
The longer that i am in business, the more i am "my way". There is a huge difference btwn my way and the highway and "my way". My wife has invested in her education and as a result "our way" is the right way. I have learned that a customer who will not listen to you about how to water or cut the grass is going to blame you for the brown spot disease. We have the confidence to say no. I personally go to repairmen or professionals that have the courage to tell me their convictions and even tell me no, if I won't listen. I always present myself, not as a know it all, but a professional expert.
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yes you might get blamed. but I present information as a "I would recommend".
if they don't take that recommendation I inform them of what could happen and that I can not be held responsible for those things.
I guess another way to put it is I don't have the "attitude" it's my way. as I said for example before being hired things like if they have a preference on a day of the week or height of cut are discussed. if I can't honor those things, like maybe the day they want is full I enform them and go from there.
but I hear guys all the time saying things like, I come when I want, it's my way.