Originally Posted by yardguy28
maybe you guys are misunderstanding me or maybe I'm not correctly wording my point. they don't really push me around as you say.
I won't come in and take complete control though. my goal is to make them happy since they hired me. so yes I may want to come in and cut the grass at 3.5" weekly for a nice manicured look. but they may want it cut at 2.5" bi weekly to safe money. am I gonna turn down that job because they won't do it my way? not a chance.
as I said most hire me and just let me do my thing. but I'm not about to turn away work because they won't let me have my run of things as some of you have suggested you would do.
as for respect. I honestly could care less if any of them respect me. I'm not in this business for respect. I wanna get on and off my properties as quickly as possible providing a quality job and get paid at the end of the month. that's it. nothing more, nothing less. not looking to make friends with clients or there respect. as long as they use my services year after year and pay there invoices on time I'm content.
I don't think there's any misunderstanding. You stated that you consider yourself to be an employee of your customers, and after all your name here is Yardguy. I consider myself to be a contractor.
I'm not saying I don't let my customers have any input, but my goal is to do what's best for my business and the customer's lawn. I'm not going to cut their lawn at 2.5 inches if I know it's the wrong thing to do, I'm not going to cut it bi-weekly if it needs cutting weekly and I'm not going to go out of my way to cut their lawn on a day that they're not on my route.
Once you start negotiating price, letting the customer dictate the frequency of cutting and/or cutting height, you are letting them control you and your business, and in my opinion that is a dangerous precedent to set. Once they know they can get the upper hand on you they will continue to do so.