Originally Posted by Darryl G
Once you start negotiating price, letting the customer dictate the frequency of cutting and/or cutting height, you are letting them control you and your business, and in my opinion that is a dangerous precedent to set. Once they know they can get the upper hand on you they will continue to do so.
But the problem is most on here view that as not listening to the customer blah, blah, blah.... Most also cannot take "No" for an answer when it comes to price or other related issues. So the pressure of "No" and the fear of not being accepted causes them to do irrational things like drop service prices, cut on days that don't fit the schedule, or do more and more free and discounted things until its too late and the hole they have created is too big to crawl out of.
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