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Old 12-27-2012, 11:46 AM
Darryl G Darryl G is offline
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Join Date: May 2001
Posts: 8,009
To me the key statement Yardman made is that he doesn't care if his customers respect him. The whole relationship will go smoother if the customer respects you. In my opinion, it is important to gain the customer's respect and establish yourself as the expert so that they will relinquish control of their lawn care to you.

Last edited by Darryl G; 12-27-2012 at 11:47 AM. Reason: grammar
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