Here is a reply I just got from Jennifer at QX. This is very unfortunate how they have literally tanked their reputation and ability to provide reasonably expected customer service.
Yes, the policies have changed and there is limited functionality with the customer portal. In order to purchase additional licenses, kmcp or refresh passwords you have to call in to QX.
$1285 is the cheapest price. If you were a new customer it would cost you $1840.
On Thu, Jan 3, 2013 at 10:14 AM, John Wingfield Jr. <firstname.lastname@example.org> wrote:
But on my options for the product I have, it says I can press a button and go to redownload the version that my license allows. I’ve never had to purchase a KMCP for this when alocet was the owner. Have the policies changed now since Marathon was taken over?"