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Old 01-15-2013, 09:46 AM
Roger Roger is offline
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Join Date: Dec 1999
Location: McMurray, PA
Posts: 5,892
Originally Posted by cpllawncare View Post
..... The thing I found out about e-mailing invoices is a lot people don't check their e mails and I was constantly sending reminders out, .....
A couple of years ago, I worked at migrating my customers to e-invoices, rather than paper invoice. At that time, I was using USPS for all delivery.

I've learned the same thing as you -- e-Invoices get lost in the junk of e-mail IN boxes. We might see lots of junk mail in our mailboxes at the end of the driveway, but the IN box in our e-mail system is often clogged with much more junk. The e-Invoices are getting lost in the shuffle.

The idea sounds great -- quick, easy, a few clicks, and out the door. But, the reality is that the customers are not getting the Invoices as reliably as the USPS, or hand delivery. I am going to try to move more customers back to paper.

I invoice once per month at the end of the month. This last season, I've delivered them on the last visit of the month, in an obvious place that they frequent, or a place we've agreed upon. Often I use masking tape to attach to a back door, storm door, or other obvious place. This seems to work well.
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