Originally Posted by wbw
Wow! I really don't know what to say except that when I am the customer I appreciate a quick response. I thought everyone did. Let me put it to you this way...I may spend six weeks or six months deciding whether or not to buy a new car or truck. But once I have made the decision there will be a new car in my driveway that night. My last two trips to the dealer both resulted in two new vehicles in my driveway. You see once a customer makes the decision to purchase you should strike while they are in the buying mood (and before something else takes spending priority).
EXACTLY. This past year, I started using text messaging even more and to be honest, I had customers tell me that they hired me simply because of my rapid response time. When I say rapid, I'm talking within a MINUTE of the customer's initial contact with me. I've had people I have booked work with and gotten paid without ever seeing them or speaking with them. The only contact I've had with them is text message.