"We cannot state when the CRA will be sent but we are working as fast as we can"
Haaa! Haaa! They must be kidding.
We actually have the reverse situation here but obviously nowhere near the amount of trees involved. I made the original claim but our HOA had one, and possibly a second tree with damage from Imprelis from our lawn care company.
I'm sure that based on the huge amount of damage on your association property, it is somewhat understandable that they have to dot the i's and cross all the t's. Like you, getting clarification on whether trees rated as "3" are scheduled as replaced or maintenance can make or break any possible agreement as would being forced to pay Dupont's contractors for removal.
Keep your meds filled. Good luck