Originally Posted by mirrorlandscapes
Well lets see, being honest with them, admitting my mistake, explaining what went wrong (which wasn't entirely a lack of knowledge on our part), giving them all their options (which included losing the job) and not charging them anything...under the circumstances, I'd say yes.
+1 definitely the right thing to do.
There always comes that point in the season when you have to use experience to know when to stop. Many contractors out there would have rushed through the job and gotten their money and would have been nowhere to be found come spring.