Originally Posted by clydebusa
Back at you, still consider it like the BBB. Wait till someone post something bad and you have to defend yourself for not bidding on a job, or the customer is unreasonable, or just crazy. If it works for you great. But still like the BBB.
You will get bad reviews no matter how hard you try, like any business, it's how you handle it that makes the difference, if you make a mistake admit it, correct it. Post a reply about what you did to correct the situation. Your SANE customers are very aware that there are bad customers out there and you can't please everyone all the time, I'll say it again, stay professional at all times! For every bad review I have, I have four good reviews, that trumps the bad ones everyday. So what if it's like the BBB? Are you afraid of people knowing how you do business?