I have a very long term customer. She had a clump of Sego palms that have never been cleaned up before. I decided to clean them up free of charge being she was a long term customer and always paid on time.
Got it looking beautiful! I get a call later that evening from her, thinking it was her calling to thank me. Boy, was I wrong, she laid into me, I was dumb founded!
I still maintain her lawn but I have learned not to touch a thing in that yard other than the basics. lol When I hire new help, I make sure to tell them not to do a single extra thing in this one unless I tell you too. :-)