Originally Posted by Valk
Seeing the potential for future problems/issues takes a trained eye...and presenting these to your customer takes some skill as well. People skills go a long ways toward customer retention.
One of my longest running customers has a multi-trunked Redbud in her front yard. Over the years, I'm seeing that one of the trunks is beginning to separate itself distance-wise from the others. Unfortunately it is leaning toward the house. An icestorm will no doubt make for some catastrophic issues - as I can envision some damage to her roof/gutters/eaves and even taking out a few windows...so I warned her about this possible scenario. The ball is in her court should she take proactive actions. It is more tree than I would want to tackle...it should be left to an arborist to manage.
Not to bust on you but you call it skill to watch a tree go down hill, then tell the customer about it and have them call someone else to fix the problem?